Privacy Policy

Effective Date: 6/2025

Abundant Life Counseling & Consulting LLC (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our online services.

Information We Collect

When you interact with our website, we may collect:

Personal information you provide: name, email address, phone number, or other details submitted through contact forms or appointment requests.
Technical information: IP address, browser type, pages visited, and usage patterns (collected through cookies or analytics tools).

If you become a client, any personal or health information shared for counseling purposes is protected under HIPAA and separate confidentiality agreements.

How We Use Information

We may use the information we collect to:

Respond to inquiries and appointment requests
Improve website functionality and user experience
Send updates, newsletters, or service information (with your consent)
Monitor site performance and security

Sharing of Information

We do not sell or rent your personal information. We may share limited data only in these circumstances:

With service providers who help operate our website (e.g., hosting, analytics), under confidentiality agreements
As required by law, regulation, or legal process
To protect our rights, safety, or the safety of others

Cookies and Tracking

Our website may use cookies or similar technologies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not work properly.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

External Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

Refund Policy

Effective Date: [Insert Date]

Abundant Life Counseling & Consulting LLC (“ALCC,” “we,” “our,” or “us”) is committed to providing high-quality goods and services. This Refund Policy outlines the terms under which refunds, credits, or exchanges may be issued. By purchasing any goods or services from ALCC, you agree to the terms of this policy.

1. General Policy

All sales are considered final unless otherwise stated in writing or required by applicable law. Refunds are not guaranteed and are issued at the sole discretion of ALCC in accordance with the terms below.

2. Services (Clinical, Educational, Consulting, and Group-Based Services)

a. Individual Sessions (Therapy, Coaching, Consulting)

Payment is due at the time of service or in advance, unless otherwise agreed upon.
No refunds are issued for completed sessions.
Cancellations or rescheduling must occur at least 24 hours in advance of the scheduled appointment.
Sessions cancelled with less than 24 hours’ notice or missed without notice (“no-shows”) are non-refundable and may be charged in full.

b. Group Programs, Classes, and Skills Groups

Registration fees secure a spot and cover administrative and preparation costs.
Refunds are not provided once a group has started.
Prior to the start date, refunds may be issued minus a non-refundable administrative fee of [insert amount or percentage], if requested in writing.
ALCC reserves the right to cancel or reschedule a group due to low enrollment or unforeseen circumstances. In such cases, participants will receive a full refund or credit.

c. Workshops, Trainings, and Events

Refund requests must be submitted in writing at least 7 days prior to the event date.
Refunds requested within 7 days of the event are not guaranteed and may be issued as a credit at ALCC’s discretion.
Failure to attend does not constitute eligibility for a refund.

3. Goods (Physical and Digital Products)

a. Digital Products (Downloads, Templates, Courses)

Due to the nature of digital content, all digital product sales are final and non-refundable once access has been granted.

b. Physical Goods

Physical goods may be eligible for return within 14 days of receipt, provided they are unused, unopened, and in original condition.
The customer is responsible for return shipping costs unless the item was defective or incorrect.
Refunds will be processed upon receipt and inspection of the returned item.

4. Exceptional Circumstances

Refunds may be considered on a case-by-case basis in situations involving:

Documented medical emergencies
Provider cancellation or service unavailability
Errors in billing or duplicate charges

Approval of a refund under exceptional circumstances does not set a precedent for future requests.

5. Refund Method and Processing Time

Approved refunds will be issued using the original method of payment unless otherwise specified.
Please allow 7–14 business days for refunds to be processed and reflected by your financial institution.

6. Chargebacks and Disputes

Clients are encouraged to contact ALCC directly to resolve billing concerns prior to initiating a chargeback. Unauthorized chargebacks may result in termination of services and future booking restrictions.

7. Policy Modifications

ALCC reserves the right to update or modify this Refund Policy at any time. Updates will be posted on our website and will apply to purchases made after the effective date

Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

If you have any questions about this Privacy Policy, please contact us:

Abundant Life Counseling & Consulting LLC
Indianapolis, In
(317) 731-2695

admin@alcounselingconsulting.com